Safety Info
Safety is shared by Vilora's, hosts, and guests. We set expectations so every stay can be prepared, respectful, and secure.
Guest Safety
- Review listing details, amenities, house rules, and cancellation terms before booking.
- Keep all booking and payment activity on Vilora's for better support coverage.
- Report property, access, cleanliness, or safety concerns as soon as possible.
Host Safety
- Provide accurate access instructions and emergency contact details.
- Maintain smoke alarms, secure locks, safe utilities, and clear property rules.
- Disclose pools, stairs, balconies, security devices, and other relevant property features.
Emergencies
For immediate danger, medical emergencies, fire, or criminal activity, contact local emergency services first. Vilora's support can help after you are safe.
Contact
Need help with this topic? Contact us at support@viloras.in.